BOOKING TERMS AND CONDITIONS
1.FOOD AND BEVERAGE
resort offer a variety of meal plans. Meals are not included within a
room rate. Meal plans must be selected during the booking process. All
meals are charged except for infants under 2 years age.
Children aged 1 year or under may stay free of charge..
Children aged 2-12 years has a 50% reduction in meal plans.
Children over 12 years will be considered as adults.
Should you require a cot, please ask at the time of booking.
Balansat Resort smoke allowed outside.
Balansat Resort. Pets are not allowed.
5.DISCOUNTS AND OFFERS
Resort promote discounts and special prices on www.balansatresort.com .
User will always be informed during the booking process of the price
and discounts available.
If you have a promotional code, enter to benefit from exclusive offers
GENERAL TERMS AND CONDITIONS
purpose of this document is to regulate the GENERAL TERMS AND/OR
CONDITIONS of on-line Reservation services of the company Balansat
resort registered at Puerto de San Miguel s/n, 07815 San Juan-Ibiza,
B07-818552. The terms "You" and "User" are used herein to refer to any
individual and/or entity that for whatever reason accesses
www.balansatresort.com or uses the services.
The use of these
services presupposes full and unconditional acceptance and the validity
of each and every one of the General Terms and/or Conditions (which
shall be deemed to be automatically incorporated in the agreement
entered into with Balansat Resort without their written transcription
therein being necessary) included in the latest updated version of these
General Terms and/or Conditions.
1 USE OF THE RESERVATION SYSTEM
On-line Reservation Services are purposed to the Reservation of a room in Balansat resort.
USE OF THESE SERVICES PRESUPPOSES FULL AND UNCONDITIONAL ACCEPTANCE AND
THE VALIDITY OF EACH AND EVERY ONE OF THE GENERAL TERMS AND/OR
CONDITIONS INCLUDED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS
Whenever user makes use
of the service, user will receive procesing confirmation by email
including the information that user's purchase order is in the process
of being confirmed. If user becomes a consumer once the total amount or
deposit corresponding to the Reservation has been charged, he or she
will receive an email confirming the reservation, which will act as
proof of the reservation. Booking will be not confirmed without this
proof and a payment proof.
The reservation is
confirmed and guaranteed all night long with a credit card. If the
client fails to show up without prior notice, the first night's stay
will be charged (VAT and taxes included).
CANCELLATION OF A RESERVATION
credit card is just a guarantee. The customer will not be charged of a
cancellation fee always provided that cancellation is done before the
time established as deadline (at local time of the hotel) on the day of
arrival. Once the deadline has been passed, Balansat resort will charge a
cancellation fee as compensation.
The cancellation fee of Balansat resort is equal to the price of the first night (VAT and taxes included)
The deadline arrival times at the hotel is: 2 days before arrival day.
RATES AND TAXES
displayed in our website are valid for the period indicated. When
justifiable reasons exist ABalansat resort reserves the right to amend
these rates without prior notice.
The rates relative to a reservation
are displayed during the reservation proccess. VAT/TAXES are included
in the rates as well as any applicable additional taxes according to
Local Tax ECOTAX is not included in the rates displayed. ECOTAX will be asked upon arrival.
2 USE OF WEBSITE SERVICES
undertakes to make use of the services in accordance with the Law,
decency, respectability and law and order and in accordance with the
provisions of these General Terms and Conditions. Consequently, user has
the obligation of refraining from using the services for illicit
purposes and effects and/or contrary to what is established in these
General Terms and Conditions, in a manner that may be injurious to the
rights and/or interests of third parties or that may in any way harm
Balansat resort and/or its image or the services.
For good efficiency
and user's benefit, Balansat Resort may at any time and without prior
warning modify the services provided or the operational, technical or
usage conditions of the services. Similarly, with a view to improving
the service and establishing an optimum quality level, users are invited
to suggest any modifications they may consider useful by contacting
Personal Data Protection
Users of the on-line
Reservation services offered via www.balansatresort.com are voluntarily
providing data of a personal type and expressly and unconditionally
agree in full to Balansat Resort processing them automatically and
including them in a file for the purpose of being able to offer and
provide their services. This file is the responsibility of Balansat
Due to the characteristics of the Balansat Resort services
and in order to develop and meet its targets, it may be necessary for
these personal data to be ceded to third parties. These personal data
may be transferred to companies and/or to other interested parties. The
only purpose of the transfer of personal data to these entities is the
correct rendering of the services offered by Balansat Resort.
time, except for when indicated otherwise, user is giving consent such
that your personal data may be used by Balansat Resort and/or third
parties related to the leisure tourism, and hospitality industries, for
purposes of advertisement and new business development. These can
include the emission of commercial communications through electronic
media, in order to measure levels of customer satisfaction.
have the option to check/uncheck the newsletters field during the
booking process and prior to accepting the general terms and conditions.
(do not agree to receive advertisements and commercial information).
making available their personal data have the right at all times to
access the file and exercise their rights of rectification, cancellation
and opposition in accordance with the terms and conditions laid down in
data protection legislation. Similarly, user's consent to the
processing and transfer of its personal data will be revocable at all
times without retroactive effect, as per the provisions of Sections 6
and 11 of Spain's Law 15/1999, of 13th December 1999, of the Protection
of Personal Data.
Balansat Resort booking services are not to be used
by children, therefore Balansat Resort neither requests nor collects
information relating to children.
information through such devices as cookies or log files on the browsing
habits of its www.balansatresort.com users. These devices are
associated exclusively with one user and its own personal computer. In
these cases, Balansat Resort will only use these data as a whole and
with the ultimate aim of improving its services.
document with which the reservation is formalized is archived
electronically during the established statutory period. Clients may
access data by exercising their corresponding access rights in the
3 CORRECT USE OF WEBSITE CONTENT
material included on this www.balansatresort.com and any other Site
owned, operated, licensed or controlled by Balansat Resort, such as
text, graphics, logos, images and photographs, is the property of
Balansat Resort its subsidiaries, affiliated companies and/or
third-party licensors and is protected by Spain's and international
copyright laws. Modification or use of the Content except as expressly
The Content may not be copied, distributed,
republished, uploaded, posted or transmitted in any way without the
prior written consent of Balansat Resort
4 RIGHT TO AMEND THE GENERAL TERMS AND CONDITIONS
Resort reserves the right to amend these General Terms and/or
Conditions, informing users of the amendments made via
5 GUARANTEE AND DISCLAIMER
Balansat Resort DOES NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR
CONTINUITY OF THE SERVICES MADE AVAILABLE TO USER AND, CONSEQUENTLY,
DISCLAIMS ALL LIABILITY FOR ANY DAMAGES AND/OR LOSSES OF ANY TYPE THAT
MAY BE DUE TO THE LACK THEREOF. NEVERTHELESS, AND TO THE EXTENT THAT
THIS IS POSSIBLE, IT WILL ENDEAVOUR TO MAKE TECHNICAL ASSISTANCE
AVAILABLE TO THE AFFECTED PERSON. LIKEWISE, Balansat Resort WILL SEEK TO
RESOLVE THE INTERRUPTION AND, WHENEVER POSSIBLE, PUT ALTERNATIVE
MEASURES AT THE DISPOSITION OF THE USER.
5.2 Balansat Resort DOES
NOT UNDERTAKE TO CONTROL AND HAS NOT PREVIOUSLY CONTROLLED THE CONTENTS
FOR THE PRESENCE OF VIRUSES OR OTHER ELEMENTS THAT MAY CAUSE
ALTERATIONS IN THE SOFTWARE OR HARDWARE OF USER OR PERSONS WHO VISIT THE
SITE AND, CONSEQUENTLY, IS NOT RESPONSIBLE FOR ANY DAMAGES AND/OR
LOSSES OF ANY TYPE THAT MAY RESULT THEREFROM.
5.3 IF, IN SPITE OF
ACTING WITH DUE DILIGENCE AND FORESIGHT, Balansat Resort IS UNABLE TO
PROVIDE THE BOOKED ROOMS FOR REASONS THAT ARE NOT ATTRIBUTABLE TO
Balansat Resort OR SHOULD IT BE IMPOSSIBLE TO RENDER THE SERVICES UNDER
THE AGREED TERMS AND CONDITIONS Balansat Resort SHALL OFFER USER THE
POSSIBILITY OF CHOOSING BETWEEN A REFUND OF THE TOTAL AMOUNT PAID OR THE
SUBSTITUTION OF OTHER ROOMS OF A SIMILAR CATEGORY OR QUALITY. IF, AS A
RESULT OF THE SUBSTITUTION, THE SERVICE WERE TO BE OF INFERIOR CATEGORY
OR QUALITY, Balansat Resort MUST REFUND THE DIFFERENCE.
6 GENERAL SAFEGUARD
any of the provisions of these General Terms and/or Conditions be
declared null and void or unenforceable, the remaining Conditions shall
be maintained in the agreed terms. Balansat Resort undertakes to
substitute the provision in question by a provision that most closely
complies with the intent initially pursued by the parties.
PROVISION IN THIS AGREEMENT SHALL IN ANY WAY AFFECT MANDATORY
CONSUMER-RELATED REGULATIONS. IF YOU ARE NOT A CONSUMER, YOU EXPRESSLY
WAIVE YOUR RIGHT OF ABANDONMENT.
7 ACCEPTANCE OF RULES OF USE
is aware of the fact that the use of the on-line Reservation services
presupposes full and unconditional acceptance of each and every one of
the provisions of the Rules of www.balansatresort.com in the version
published by Balansat Resort at the moment that user contracts the
service. Such Rules of Use complete these General Terms and/or
Conditions in all aspects that are not in opposition to them.
Consequently, user must be aware of the importance of reading the Web
Site's rules prior to accessing it and/or making use of the services.
8 APPLICABLE LAW
General Terms and/or Conditions are governed by Spanish Law. For the
settlement of any disputes that may arise in connection with their total
or partial validity, execution, compliance or resolution, Balansat
Resort and user, expressly waiving their own or any other venue that may
correspond to them, agree to abide by the jurisdiction of the Courts
and Tribunals of Ibiza. This contract constitutes the total and complete
agreement between Balansat Resort and user and substitutes all previous
pacts, undertakings, statements and agreements, whether written or
oral, that may have existed previously between both parties.
case, any controversy that may arise from the provision of services at
the hotel in which the client is staying shall be submitted to the
Courts and Tribunals of Ibiza.